Policies
Arrivals
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Please plan to arrive at least 5 minutes before your scheduled session. Appointment start times are intended to indicate the time your massage will begin – so, if you have a lot going on that you need to discuss, please arrive earlier.
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New patients should plan to arrive at least 10 minutes before their scheduled start time to fill out paperwork.
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If you do not arrive within 20 minutes of your appointment time and we do not hear from you, your session will be considered a no-show and will be subject to our no-show policy.
No Show & Cancellation
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When you book an appointment, that time is set aside for you, and missed appointments prevent us from accommodating other clients. Please understand that therapists only get paid when they deliver a service. If you do not show up for your scheduled appointment, and you have not notified us at least 24 hours in advance, you will be required to pay the full cost of the treatment as booked.
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***Please note that insurance receipts are not provided for missed appointments and cannot be submitted for reimbursement. Payment for no shows or cancellations is required prior to booking your next appointment.
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If an emergency situation arises, please let us know so that we can treat your specific situation with personal attention. We recognize that there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and your therapist may make an exception to the above policies on those rare occasions.